Hamid Khalid Ateyah
Summary
Experienced IT Service Management supervisor and Service Desk
administrator, ITIL Foundation certified, with proven success leading
end-to-end ManageEngine ServiceDesk Plus Cloud implementations. Skilled in
service desk process optimization, workflow automation, SLA governance,
and IT support. Adept at translating business needs into effective IT
solutions and currently expanding expertise with hands-on full stack web
development. Recognized for resourceful problem-solving, rapid learning,
and consistently enhancing team performance and user satisfaction.
Education
- College of Telecommunication and Electronics (CTE)
Bachelor Degree in Computer (Network Systems Administration) | 2015–2018
- Makkah Technical College
Diploma in Computer (Technical Support) | 2013–2015
Work experience
- United Carton Industries Company (UCIC)
Jeddah - Senior Specialist – Helpdesk | 2018–Present
-
Track, manage, and maintain all IT assets across their lifecycle to
support operational readiness.
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Administer ServiceDesk Plus on-demand (Cloud), including configuration
of templates, business rules, and related settings.
- Engineering Linkage Construction Establishment (ELCE)
Jeddah - Project Manager | 2009–2011
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Manage planning and workforce provisioning for projects outside the
Jeddah region to meet delivery targets.
Skills
- IT Service Management (ITSM) ⭐️⭐️⭐️⭐️
- ManageEngine ServiceDesk Plus Cloud ⭐️⭐️⭐️⭐️⭐️
- Full Stack Web Development (HTML, CSS, JavaScript)⭐️⭐️⭐️
- Problem Solving and Troubleshooting ⭐️⭐️⭐️⭐️⭐️
- Process Design and Optimization ⭐️⭐️⭐️⭐️
- Rapid Learning and Adaptability ⭐️⭐️⭐️⭐️⭐️
- Business rules and configuration management ⭐️⭐️⭐️⭐️
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Incident, service, change, and realese workflows and templates design
⭐️⭐️⭐️⭐️⭐️
Awards & Certifications
About ME
Contact Me